Reputation Score - Increase 146%

 

Middlekauff Ford Reputation Score Via Reputation.com, as of March 2018

NOTE: We did not use reputation review request software. Ford utilizes Reputation.com to accurately measure an average reputation score from around the web.

 
 
 
 

There's never a "quick fix", and anyone who tries to sell you anything different is a scam. This was a three year progression, starting in 2015 at a reputation score of 298, "below industry average", according to reputation.com. *Note: we did not use the reputation.com software to request reviews. Reputation.com is a reliable independent source of average customer reviews online. Ford uses Reputation.com for dealerships to track their score.

We did a few things to get this score up, employing a few different ways to get reviews up.

·       Create a customer centered culture and

·       Make it easy for the customer to write reviews across multiple sites

·       Responding to all reviews quickly and in a genuine way.


90% of customers say that what they decide to buy is influenced by positive online reviews, and 94% will use a business with at least four stars. If you run a small business, the very best thing you can do to attract more customers is to maintain a high star-rating on the most popular review sites.
— Forbes "Online Reviews are the best thing to happen to small business", 2018