Reputation Score - Increase 146%
There's never a "quick fix", and anyone who tries to sell you anything different is a scam. This was a three year progression, starting in 2015 at a reputation score of 298, "below industry average", according to reputation.com. *Note: we did not use the reputation.com software to request reviews. Reputation.com is a reliable independent source of average customer reviews online. Ford uses Reputation.com for dealerships to track their score.
We did a few things to get this score up, employing a few different ways to get reviews up.
· Create a customer centered culture and
· Make it easy for the customer to write reviews across multiple sites
· Responding to all reviews quickly and in a genuine way.