Reputation

Your customers are shaping your brand and affecting your bottom line more than ever. Are you listening?

 
 
 
 

Today, more than ever, online trust matters.

Did you know 2/3 of people are more likely to buy from a store if they find positive comments about it online? Conversely, 1/2 are less likely to buy if comments are negative.

Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.

  • 91% of North American consumers read online reviews to learn about a business: Bright Local, 2017

  • 49% of consumers need at least a four-star rating before they choose to use a business: Bright Local, 2017

  • 86% of people would pay more for services from a company with higher ratings and reviews: Bright Local,   2017

 

 
The fact that a brand’s online reputation is never fully controllable is what makes it so valuable and trustworthy. It’s why 97 percent of business owners agree online reputation is a top priority today.
— Forbes, 2018
 

 

Turn Customer Experiences in to Stars

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming.

We offer a business tool that does the heavy lifting for you, so you can gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect valuable feedback, and show up where people are looking.

Unlock a powerful feedback tool that will have you seeing stars!

 
 

Use your happy customers to win new customers

Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.

Collect feedback to better your business

Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.

Build a targeted presence across popular review sites

Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business

Help your business shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.

Reach customers wherever they are

Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

 
 
 

Reputation Management Executive Reports

 Get the high-level view on all aspects of your online reputation through weekly executive reports.

Are you ready to take control of your online reputation? 

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