Posts in Customer Service
7 Ways Bad Reviews Are Good For Your Business

You open your email to find you have a negative review. It’s a punch in the gut to hear someone publicly denounce your business, even worse if it’s not true. It’s easy to take it personally, get mad, and let them have it right back … publicly.

Or if you’re the non confrontational type: close your laptop and ignore it completely, hope it goes away on it’s own. Both are equally not beneficial for your business’ growth, reputation, or your marketing / customer experience strategy.

Instead, say, “GAME ON. CHALLENGE ACCEPTED.”

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8 Reasons Why Social Media Is Important For Your Business

According to Social Media Examiner, 97% of small businesses use social media to attract new clients, but 85% of business owners don’t have a strategy or know where to start. What’s more, is 63% of consumers who search for businesses online are more likely to become consumers of brands with an established social media presence

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